Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers across Australia.

2. How long does shipping take?

• Standard Shipping: 7–12 business days ($4.99 AUD)

• Free Shipping: 7–12 business days for orders over $79 AUD

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. For more details, please see our Returns & Refunds Policy.

5. Do you offer refunds?

Yes. Once we receive and inspect your return, a refund will be processed to your original payment method within 5–10 business days.

6. What payment methods do you accept?

We accept secure payments via Visa, Mastercard, PayPal, and Shopify Payments.

7. How can I contact customer service?

📧 Email: support@pawvalo.com
📞 Phone: +61 2 9099 5635
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)